How to Report a Business to the BBB: A Step-by-Step Guide


The Better Business Bureau (BBB) is a non-profit organization that promotes ethical and honest business practices. One of the most crucial functions of the BBB is to help resolve complaints between consumers and businesses. If you have had a negative experience with a business and believe that they have violated ethical business practices, filing a report with the BBB can help you hold them accountable and protect other consumers from similar experiences. This article provides a step-by-step guide on how to report a business to the BBB.

Step-by-Step Guide

Reporting a bad business to the BBB is a simple process. First, visit the BBB website, and choose the “File a Complaint” option. Next, provide detailed information about the complaint. It is essential to be as specific as possible about the events leading up to the complaint, including names, dates, and contact information. Additionally, providing supporting evidence such as receipts, emails, or photographs will strengthen the complaint.

If you have any questions or are unsure how to complete the report, the BBB has a customer service team available to assist you. They can be reached by phone, email, or live chat, and are happy to answer any questions and walk you through the reporting process.

Examples of Common Complaints

The BBB addresses many common complaints against businesses that include issues such as billing and collection problems, advertising and sales issues, and problems with products or services. For example, if a business has billed you for a product or service that you did not receive, you can report them to the BBB. Similarly, if a business engages in false or misleading advertising to entice you to purchase products or services, you can file a complaint with the BBB.

When completing the report, be sure to provide as much information as possible about the problem and include any supporting evidence. The more information you provide, the better the chances of having your complaint resolved.

Local BBB Office Information

The BBB has local offices throughout the United States and Canada. To find your local office, visit the BBB website, and click on the “Find Your BBB” option. Once you find your local office, you can file a complaint online or contact them directly for assistance.

When submitting a complaint, you will need to provide specific information about the business, such as its name and address, and the nature of the complaint. You may also be required to provide supporting evidence such as receipts, emails, or photographs.

How the BBB Helps

The BBB helps consumers who have encountered a bad business in several ways. First, they offer a dispute resolution process that aims to quickly resolve complaints. If the BBB determines that a business has violated ethical business practices, they can take action to hold them accountable.

The BBB also provides consumer education to help people make informed decisions about the businesses they patronize. They offer resources such as articles, tips, and videos to educate consumers about their rights and how to avoid scams.

Alternatives to the BBB

While filing a complaint with the BBB is an effective way to address issues with businesses, there are other options available. Small claims courts, the Federal Trade Commission (FTC), and state consumer protection agencies are all resources that consumers can use to lodge complaints against businesses.

Each option has its pros and cons, and it is important to understand them before deciding which route to take. However, it is recommended that consumers try to resolve the issue with the business directly before considering other options.


Filing a complaint with the BBB is an effective way to address issues with businesses that have violated ethical business practices. This article has provided a step-by-step guide on how to report a business to the BBB effectively. Remember to provide as much detailed information as possible and include any supporting evidence.

If you have concerns about a business, filing a complaint with the BBB should be your first course of action. Doing so will help protect other consumers from similar negative experiences, and it may also result in a positive outcome for you personally. Always remember to document the complaint and provide as much supporting evidence as possible.

Webben Editor

Hello! I'm Webben, your guide to intriguing insights about our diverse world. I strive to share knowledge, ignite curiosity, and promote understanding across various fields. Join me on this enlightening journey as we explore and grow together.

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